As a result of the COVID-19 pandemic, our practice is committed towards local, state and federal initiatives to prevent the transmission of this disease, and promote all forms of social distancing whilst recognising the need to continue to deliver healthcare in a safe manner to our patients.

We will be providing telehealth appointments using internet technology where possible for all patient consults, and also limiting the number of patients who require physical consultations through our practice. 

Some instances whereby telehealth appointments will be specifically provided:

  • Patients who are at high risk as deemed by current Department of Health & Human Services guidelines, such as recent travel history, positive symptoms, contact with known cases of COVID-19

  • Patients who simply require a consultation regarding their recent test results or outcome of their endoscopic procedures

  • Patient preference for telehealth rather than physical attendance (this will depend upon the clinical circumstances)

  • Unless medically necessary, for all patients referred to our practice from Melbourne or areas under stage 4 lockdown

There will be no out of pocket fees for any telehealth appointments conducted.

Although our preference is for face to face video conferencing, we appreciate that this may not always be possible or available, and in these instances, our staff and surgeons will provide telephone consultations as the alternative. 

As the situation evolves and we receive new guidelines, our practice will change but we will continue to keep our patient and colleagues informed accordingly.

We also please request that all patients attending our practice maintain the appropriate standards of social distancing, including the wearing of face masks at all times, and make liberal use of the hand sanitisers that are provided on site.

We thank all our patients, staff and colleagues for their understanding and co-operation during these challenging times.

Face masks & QR code 

Our staff and doctors will be wearing face masks whilst in the practice and we are committed towards social distancing practice as much as practically possible. 

All our staff, doctors and patients will asked to sign in using our dedicated QR code upon entry to our premises.


Please remember - by staying apart, we stay together.